Last updated: July 01, 2026

SHREE PRATHNA RELIGIOUS TRUST BHAVNAGAR believes in providing the best possible service to its devotees and customers and maintains a fair and transparent cancellation and refund policy.

Cancellation Policy

• Cancellation requests will be considered only if they are made immediately after placing the order.
• Cancellation requests may not be accepted if the order has already been processed, communicated to vendors, merchants, or service providers, or if the shipping or fulfillment process has been initiated.
• Orders for perishable items such as flowers, prasad, food items, or other consumable products cannot be cancelled once confirmed. However, refund or replacement requests may be considered if the customer establishes that the product delivered was damaged, defective, or of unsatisfactory quality.

Damaged or Defective Products

• In case of receipt of damaged or defective products, customers should notify our Customer Service Team within 2 (two) days from the date of delivery.
• All such requests are subject to verification by the Trust, merchant, or vendor concerned before approval.
• Supporting evidence, including photographs or videos, may be requested to facilitate the verification process.

Product Not as Described

• If the product received is materially different from what was displayed on the website or does not meet reasonable expectations, customers must report the issue to our Customer Service Team within 2 (two) days of receiving the product.
• Upon review of the complaint, the Customer Service Team will take an appropriate decision regarding replacement, refund, or any other suitable resolution.

Refund Policy

• Once a refund request is approved, the refund shall be processed and credited back to the original payment method used for the transaction.
• Refunds are generally processed within 3 to 7 business days, depending on the policies and processing timelines of the respective banks, payment gateways, or financial institutions.
• Customers will be notified once the refund has been initiated.

Contact Us

If you have any questions about this Cancellation & Refund Policy, You can contact us:

• By email: contact@spjym.org